The unique value of your business is not your goods or services! On the wall of every McDonald’s look for a bronze plaque to a guy named Ray Kroc. Ray was McDonald's founder. And I was fortunate enough to have an amazing conversation about McDonald's Unique Value with Ray just before he retired. Even today I’m still embarrassed at how lame-brained I was in those days. I had the nerve to walk up to the founder of one of the greatest food service companies in history and ask him my version of “What do you do?” It went something like … Read More


